Overview

Ticketing platforms sell tickets across events at scale and handle heavy support. Gaptix drives discovery, sells tickets, recovers abandoned checkouts and handles support on WhatsApp — lifting conversion, deflecting support tickets and giving buyers a fast, self-serve booking and entry experience.

Use Cases

WhatsApp use cases for Ticketing Platforms

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Event discovery

Recommend events by interest and city.

Ticket sales

Sell tickets and deliver passes.

Cart recovery

Recover abandoned checkouts.

Seat & tier selection

Show seat maps and ticket tiers.

Reminders

Send event reminders and entry info.

Refunds & transfers

Handle refunds and ticket transfers.

Offers & alerts

Share offers and on-sale alerts.

Support & feedback

Resolve queries and collect feedback.

The Platform

Everything Gaptix gives your Ticketing Platforms business

One platform to run marketing, sales and support for ticketing platforms on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a ticketing platforms customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

I started booking concert tickets but didn't finish — are they still held?

Welcome back! Your 2 tickets are held for 10 more minutes. Total is ₹3,000. Want me to complete the booking and send your passes here?

Yes, complete it.

Done 🎟️ Booking complete, e-tickets with QR sent. I'll remind you before the event with entry details. Want alerts for similar events near you? I'll notify you when they go on sale!

FAQ