Overview

Citizen service centres help people access certificates, schemes and government services. Gaptix guides citizens to the right service, shares checklists, books appointments and tracks requests on WhatsApp — improving access, cutting confusion and giving citizens a friendly, always-on helpdesk, while submissions stay on official secure portals.

Use Cases

WhatsApp use cases for Citizen Services

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Service guidance

Guide citizens to the right service.

Document checklists

Share checklists for each service.

Application help

Guide forms and application steps.

Appointment booking

Book service-centre appointments.

Status tracking

Share request and application status.

Scheme eligibility

Check eligibility for schemes.

Grievances

Log and track grievances.

Multi-language support

Serve citizens in local languages.

The Platform

Everything Gaptix gives your Citizen Services business

One platform to run marketing, sales and support for citizen services on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a citizen services customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

I need to update my address on my ID — how do I do it?

I can guide you! You'll need proof of new address and your existing ID. I'll share the exact steps and checklist, and book an appointment at your nearest centre if you prefer in-person help.

Book an appointment, please.

Booked 🪪 Appointment at your nearest centre for Thursday. I've sent the checklist so you can carry the right documents. I'll remind you and track your update request. Submissions are completed on the official secure system.

FAQ