Overview

Public transport bodies serve riders needing routes, schedules, tickets and live updates. Gaptix shares routes and timings, sells or guides tickets, and sends service alerts on WhatsApp — improving rider information, reducing enquiry load and giving commuters a convenient, real-time travel companion.

Use Cases

WhatsApp use cases for Public Transport

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Route & schedule info

Share routes, timings and fares.

Live tracking & ETA

Share vehicle location and ETA.

Ticketing & passes

Guide ticket and pass purchase.

Service alerts

Notify delays, diversions and changes.

Lost & found

Handle lost-and-found queries.

Accessibility info

Share accessibility and facility info.

Complaints & feedback

Log complaints and collect feedback.

Multi-language support

Serve riders in local languages.

The Platform

Everything Gaptix gives your Public Transport business

One platform to run marketing, sales and support for public transport on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a public transport customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

Which bus goes from the railway station to the tech park and when's the next one?

Route 42 goes from the railway station to the tech park. The next bus is in 12 minutes, then every 20 minutes. Fare is ₹25. Want live tracking and a reminder when it's approaching?

Yes, live tracking please.

Here you go 🚌 Live tracking for Route 42 — arriving your stop in ~11 minutes. I'll alert you when it's 2 stops away. You can buy a mobile ticket or monthly pass through our official app too. Safe travels!

FAQ