Overview

Local authorities handle resident services, permits and community communication. Gaptix logs requests, guides permits and licences, shares notices and answers queries on WhatsApp in local languages — improving local responsiveness, easing access to services and keeping communities informed and engaged.

Use Cases

WhatsApp use cases for Local Authorities

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Service & permit info

Explain services, permits and licences.

Request & application logging

Log requests and applications.

Status tracking

Share request and permit status.

Notices & alerts

Broadcast local notices and alerts.

Community engagement

Gather input on local matters.

Bill & tax info

Share local tax and bill information.

Grievances

Log and track grievances.

Multi-language support

Serve residents in local languages.

The Platform

Everything Gaptix gives your Local Authorities business

One platform to run marketing, sales and support for local authorities on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a local authorities customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

I need a trade licence to open a small shop — what's the process?

I can guide you! A trade licence needs your ID, shop address proof and category details. I'll share the checklist and fee, and log your application. You'll complete the payment and submission on the official portal.

Please share the checklist.

Sent 🏛️ Here's the checklist, fee and steps for your trade licence. I've logged your request (#LA3390) and will track its status here and remind you of any pending documents. Final submission and payment stay on the official secure portal.

FAQ