Overview

Municipal bodies handle complaints, civic services and bill queries across neighbourhoods. Gaptix logs complaints, shares service info, sends updates and answers queries on WhatsApp — speeding grievance resolution, improving civic responsiveness and giving residents a simple channel for everyday municipal services.

Use Cases

WhatsApp use cases for Municipal Services

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Complaint logging

Log civic complaints with location and photos.

Complaint tracking

Share complaint status and resolution.

Service information

Answer sanitation, water and civic queries.

Bill & tax info

Share property tax and bill information.

Notices & alerts

Broadcast civic notices and alerts.

Certificate guidance

Guide birth, death and other certificates.

Ward & official info

Share ward and official contact info.

Feedback

Collect resident feedback.

The Platform

Everything Gaptix gives your Municipal Services business

One platform to run marketing, sales and support for municipal services on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a municipal services customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

There's a garbage pile-up on our street that hasn't been cleared.

Sorry about that! I've logged a complaint (#MC5521). Could you share your street name and a photo? I'll route it to the sanitation team and share the expected resolution time.

Photo and street sent.

Logged ✅ Complaint routed to sanitation with priority. Expected clearance within 24-48 hours. I'll update you here when it's resolved and you can rate the service. Thank you for keeping the city clean!

FAQ