Overview

Courier services handle high volumes of parcel bookings, pickups and tracking queries. Gaptix books parcels, schedules pickups, shares live tracking and manages delivery issues on WhatsApp — reducing 'where is my parcel' calls, speeding bookings and giving senders and receivers a smooth, transparent experience.

Use Cases

WhatsApp use cases for Courier Services

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Parcel booking

Book parcels and get instant rates.

Pickup scheduling

Schedule doorstep pickups with reminders.

Live tracking

Share real-time parcel status and ETA.

Delivery alerts

Notify out-for-delivery and delivered.

Reschedule & redirect

Let receivers reschedule or redirect delivery.

COD & payments

Handle COD and prepaid payments.

Issue resolution

Handle failed deliveries and claims.

Business accounts

Onboard sellers and business accounts.

The Platform

Everything Gaptix gives your Courier Services business

One platform to run marketing, sales and support for courier services on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a courier services customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

Where is my parcel? Tracking number is CJ48291.

Your parcel CJ48291 is out for delivery and will arrive today between 2-5pm. Would you like to reschedule or add delivery instructions?

Please deliver after 4pm.

Done 📦 I've updated the instruction to deliver after 4pm and notified the courier. You'll get an alert when he's on the way. Anything else I can help with?

FAQ