Overview

Import and export businesses coordinate suppliers, buyers, logistics and documentation across borders. Gaptix captures trade enquiries, shares quotes, collects documents and coordinates shipments on WhatsApp — speeding B2B trade, easing complex documentation and keeping international partners aligned end to end.

Use Cases

WhatsApp use cases for Import & Export

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Trade enquiry

Capture product, quantity and country needs.

Quotation & terms

Share quotes, Incoterms and payment terms.

Sample & order

Handle samples and order confirmation.

Documentation

Collect and share trade documents (LC, BL, COO).

Logistics coordination

Coordinate freight and clearance.

Shipment tracking

Share shipment milestones and ETA.

Partner onboarding

Onboard suppliers and buyers.

Payments & settlements

Coordinate payments and settlements.

The Platform

Everything Gaptix gives your Import & Export business

One platform to run marketing, sales and support for import & export on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a import & export customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

We want to import 10,000 units of a product from you — terms?

Great! For 10,000 units, I'll share a quote with FOB/CIF options and payment terms (LC or TT). Could you confirm your destination port and any certifications required?

CIF Jebel Ali, need COO.

Noted 🌍 I'll share a CIF Jebel Ali quote with COO included and the document checklist. Once confirmed, I'll coordinate freight and clearance and keep you updated on shipment milestones and documents.

FAQ