Overview

3PL providers handle warehousing, fulfilment and shipping for businesses end to end. Gaptix onboards clients, captures orders, shares inventory and fulfilment status, and handles support on WhatsApp — speeding B2B onboarding and giving brands real-time visibility of stock, orders and shipments.

Use Cases

WhatsApp use cases for 3PL

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Service enquiry

Explain warehousing, fulfilment and shipping.

Client onboarding

Onboard brands and integrate accounts.

Order intake

Capture and confirm fulfilment orders.

Inventory visibility

Share live stock and reorder alerts.

Fulfilment status

Share pick, pack and dispatch status.

Returns handling

Manage returns and RTO processing.

Reporting

Share fulfilment and inventory reports.

Billing & payments

Share invoices and collect payments.

The Platform

Everything Gaptix gives your 3PL business

One platform to run marketing, sales and support for 3pl on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a 3pl customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

We're a D2C brand — can you handle our warehousing and fulfilment?

Absolutely! We store your inventory, pick-pack-ship every order and handle returns. Could you share your monthly order volume and SKUs? I'll share a fulfilment quote and onboarding plan.

About 3,000 orders/month, 40 SKUs.

Perfect 📦 I'll share a fulfilment quote for 3,000 orders/40 SKUs and set up onboarding. You'll get live inventory, per-order fulfilment status and returns handling — all visible here.

FAQ

3PL on WhatsApp — questions answered

Can it onboard brands?

Yes, it onboards brands, integrates accounts and captures fulfilment orders.

Does it give inventory visibility?

Yes, brands see live stock, reorder alerts and per-order fulfilment status.

Can it handle returns?

Yes, returns and RTO processing are managed and reported in chat.

Ready to grow your 3PL business on WhatsApp?

Launch AI-powered selling, automation and support with Gaptix — no code required.

Book a demo

Claim Your Free Onboarding

3PL on WhatsApp