Overview

Last-mile delivery providers complete the crucial final leg to customers. Gaptix confirms deliveries, shares live rider tracking, handles reschedules and captures proof of delivery on WhatsApp — reducing failed deliveries, cutting support load and delighting end customers with real-time, self-serve updates.

Use Cases

WhatsApp use cases for Last-Mile Delivery

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Delivery confirmation

Confirm delivery slots with customers.

Live rider tracking

Share rider location and live ETA.

Reschedule & redirect

Let customers reschedule or redirect.

Delivery instructions

Capture address notes and instructions.

Proof of delivery

Capture POD and delivery confirmation.

Failed-delivery handling

Reattempt and resolve failed deliveries.

COD collection

Support COD and digital payment.

Feedback

Collect delivery ratings and feedback.

The Platform

Everything Gaptix gives your Last-Mile Delivery business

One platform to run marketing, sales and support for last-mile delivery on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a last-mile delivery customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

I won't be home at 3pm — can the delivery come later?

No problem! I can reschedule to a later slot. Would 6-8pm this evening work, or a different day? I'll update the rider right away.

6-8pm today is perfect.

Done 📍 Rescheduled to 6-8pm today. You'll get live rider tracking and an alert when he's nearby. Please share any gate/address notes to make it smooth!

FAQ