Overview

E-commerce delivery providers move online orders to shoppers at scale. Gaptix sends order and shipping updates, enables self-serve tracking and reschedules, and handles returns on WhatsApp — reducing WISMO ('where is my order') tickets, lowering RTO and giving shoppers a smooth post-purchase experience.

Use Cases

WhatsApp use cases for E-commerce Delivery

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Order & shipping updates

Send order confirmed, shipped and out-for-delivery alerts.

Self-serve tracking

Let shoppers track orders anytime.

Address & slot changes

Capture address fixes and slot changes.

Reschedule & redirect

Reschedule or redirect deliveries.

RTO reduction

Confirm intent to reduce return-to-origin.

Returns & exchanges

Handle returns and exchange pickups.

COD confirmation

Confirm COD orders to cut fake orders.

Feedback & ratings

Collect delivery feedback.

The Platform

Everything Gaptix gives your E-commerce Delivery business

One platform to run marketing, sales and support for e-commerce delivery on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a e-commerce delivery customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

My order hasn't arrived — order #ORD7741.

Order #ORD7741 is out for delivery and arriving today by 6pm. Would you like to change the slot or add delivery instructions?

Please leave it with the security guard.

Noted 🛒 I've added 'leave with security' and informed the rider. You'll get an alert when it's delivered, with a photo POD. Anything else I can help with?

FAQ