Overview

Employee benefits providers manage insurance, wellness and perks for company employees. Gaptix captures enquiries, onboards companies, handles employee enrolment and answers benefit queries on WhatsApp — winning more clients, easing enrolment and giving employees an accessible helpdesk for their benefits.

Use Cases

WhatsApp use cases for Employee Benefits

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Service enquiry

Explain benefits programs and options.

Company onboarding

Onboard companies and set up programs.

Employee enrolment

Guide employee benefit enrolment.

Benefit queries

Answer coverage and benefit queries.

Claims support

Guide employees through claims.

Reminders

Remind of enrolment and renewal windows.

Document sharing

Share benefit documents securely.

Reporting & renewals

Share reports and handle renewals.

The Platform

Everything Gaptix gives your Employee Benefits business

One platform to run marketing, sales and support for employee benefits on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a employee benefits customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

How do I enrol in my company's health insurance benefit?

Happy to help! Enrolment is quick — I'll need your details and dependents to add. Your company plan covers ₹X with network hospitals. Want me to guide your enrolment now?

Yes, adding my spouse and child.

Great 💜 I'll enrol you with your spouse and child on the company health plan. I'll share your e-card and coverage details here, and help with any claims later. Sensitive details are handled securely. You're all set!

FAQ