Overview

Freight forwarders coordinate air, ocean and land freight with complex quotes and documentation. Gaptix captures freight enquiries, shares quotes, collects documents and tracks shipments on WhatsApp — speeding B2B quoting, easing documentation and keeping importers and exporters updated across every leg.

Use Cases

WhatsApp use cases for Freight Forwarders

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Freight enquiry

Capture origin, destination, mode and cargo.

Quotation

Route enquiries for air/ocean/land quotes.

Booking

Book shipments and confirm schedules.

Documentation

Collect and share BL, invoices and permits.

Live tracking

Share milestone and container tracking.

Customs coordination

Coordinate customs and clearance steps.

Account onboarding

Onboard importers and exporters.

Billing & payments

Share invoices and collect payments.

The Platform

Everything Gaptix gives your Freight Forwarders business

One platform to run marketing, sales and support for freight forwarders on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a freight forwarders customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

Need to ship a 20ft container from Nhava Sheva to Rotterdam — quote?

Sure! For a 20ft FCL Nhava Sheva→Rotterdam, I'll route it for an ocean freight quote with transit time and charges. Could you share the commodity and readiness date?

Machinery parts, ready next week.

Noted 🚢 I'll route the quote for machinery parts with next-week readiness and share transit time, charges and the document checklist. Once booked, you'll get milestone tracking through to Rotterdam.

FAQ