Overview

Shipping lines and companies manage vessel schedules, cargo bookings and container tracking. Gaptix handles schedule enquiries, cargo bookings, documentation and tracking on WhatsApp — speeding B2B bookings, keeping shippers informed of sailings and delays, and reducing manual coordination.

Use Cases

WhatsApp use cases for Shipping Companies

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Schedule enquiry

Share vessel schedules and routes.

Cargo booking

Book cargo and confirm space.

Container tracking

Share container and vessel tracking.

Documentation

Collect and share shipping documents.

Rate & surcharge info

Share rates, surcharges and terms.

Delay & rollover alerts

Notify delays, rollovers and changes.

Account onboarding

Onboard shippers and forwarders.

Billing & payments

Share invoices and collect payments.

The Platform

Everything Gaptix gives your Shipping Companies business

One platform to run marketing, sales and support for shipping companies on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a shipping companies customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

When's the next sailing to Singapore and is space available?

The next sailing to Singapore is Friday (transit 6 days), with space available. Want me to book cargo space? I'll share the rate and document checklist.

Yes, book it for 2 containers.

Booked ⚓ 2 containers on Friday's sailing. I've shared the booking and document checklist. You'll get container tracking and any schedule-change alerts here through to Singapore.

FAQ