Overview

Logistics companies field rate enquiries, bookings and tracking requests from businesses and consumers. Gaptix captures shipment enquiries, shares rates, books pickups and gives live tracking on WhatsApp — cutting call-centre load, speeding quotes and keeping every shipper updated from booking to delivery.

Use Cases

WhatsApp use cases for Logistics Companies

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Rate & service enquiry

Answer route, mode and pricing questions instantly.

Shipment booking

Book shipments and schedule pickups.

Live tracking

Share real-time status and ETAs.

Pickup scheduling

Schedule and reschedule pickups with reminders.

Documentation

Collect and share docs, invoices and PODs.

Account onboarding

Onboard business accounts and credit terms.

Issue resolution

Handle delays, claims and support tickets.

Billing & payments

Share invoices and collect payments.

The Platform

Everything Gaptix gives your Logistics Companies business

One platform to run marketing, sales and support for logistics companies on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a logistics companies customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

I need to ship 200 kg from Mumbai to Delhi — what's the rate and time?

For 200 kg Mumbai→Delhi, surface is ₹2,400 (3-4 days) and air is ₹6,800 (next day). Want me to book one and schedule a pickup?

Surface, pickup tomorrow.

Booked 🚚 Surface, pickup tomorrow 11am-2pm. I've sent the booking ID and label. You'll get live tracking updates here and the POD once delivered.

FAQ