Overview

Customs brokers handle clearance, documentation and compliance for importers and exporters. Gaptix captures clearance enquiries, collects documents, shares status and answers compliance questions on WhatsApp — speeding clearances, easing document collection and keeping clients informed through every step.

Use Cases

WhatsApp use cases for Customs Brokers

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Clearance enquiry

Capture shipment and clearance needs.

Document collection

Collect invoices, packing lists and permits.

Duty & compliance info

Share duty estimates and compliance guidance.

Filing status

Share Bill of Entry and clearance status.

Query resolution

Answer HS code and documentation queries.

Coordination

Coordinate with forwarders and authorities.

Account onboarding

Onboard importers and exporters.

Billing & payments

Share invoices and collect payments.

The Platform

Everything Gaptix gives your Customs Brokers business

One platform to run marketing, sales and support for customs brokers on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a customs brokers customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

I have a shipment arriving at the port — can you clear it?

Yes! To start clearance I'll need your commercial invoice, packing list and BL. Could you share the HS code or product details? I'll estimate duty and begin filing once documents are in.

Sending the documents now.

Received 📄 I'll verify, share a duty estimate and file the Bill of Entry. You'll get clearance status updates here at each step, and I'll flag anything needed to avoid demurrage.

FAQ