Overview

Public utilities (electricity, water, gas) handle billing, outages and service requests for many consumers. Gaptix shares bills and usage, reports outages, logs service requests and sends alerts on WhatsApp — reducing call-centre load, improving outage communication and giving consumers easy self-service, while payments stay in secure channels.

Use Cases

WhatsApp use cases for Public Utilities

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Bill & usage info

Share bill amounts, due dates and usage.

Outage reporting

Report and track outages and faults.

Service requests

Log new connections and service requests.

Payment guidance

Guide bill payment via secure channels.

Outage & maintenance alerts

Notify outages and maintenance.

Meter & reading

Handle meter reading and queries.

Tariff information

Share tariffs and scheme information.

Feedback & support

Handle support and collect feedback.

The Platform

Everything Gaptix gives your Public Utilities business

One platform to run marketing, sales and support for public utilities on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a public utilities customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

The power is out in my area — is there a known fault?

Sorry for the inconvenience! Could you share your area or consumer number? I'll check for a reported outage and log yours if not. I'll then share the expected restoration time.

Consumer number sent.

Thanks ⚡ There's a reported fault in your area; crews are working on it. Estimated restoration: 2 hours. I'll alert you here when power is restored. You can also view and pay your bill via our secure portal anytime.

FAQ