Overview

Government departments field high volumes of citizen enquiries, applications and grievances. Gaptix lets departments answer queries, guide applications, book appointments and share status on WhatsApp — reducing office footfall and call load, improving access and giving citizens quick, transparent service, while sensitive actions stay in official secure portals.

Use Cases

WhatsApp use cases for Government Departments

Every step from discovery to repeat purchase — automated on the channel your customers check most.

Information & FAQs

Answer service, eligibility and process questions.

Application guidance

Guide citizens through forms and documents.

Appointment booking

Book office visits and slots.

Status tracking

Share application and request status.

Grievance redressal

Log and track citizen grievances.

Document checklists

Share required document checklists.

Notices & alerts

Broadcast notices and important alerts.

Multi-language support

Serve citizens in local languages.

The Platform

Everything Gaptix gives your Government Departments business

One platform to run marketing, sales and support for government departments on WhatsApp.

AI Agents

Trained on your catalogue and policies to answer, recommend and sell 24/7.

WhatsApp Catalogue

Showcase products with images, prices and variants right inside chat.

Broadcasts & Campaigns

Segment customers and send offers, launches and reminders that get seen.

Shared Team Inbox

Your team and AI collaborate on one inbox with full context.

Payments & Checkout

Accept UPI, cards, netbanking, EMI and COD with secure links.

CRM & Leads

Capture, tag and nurture every customer automatically.

Chatbot Flows

Design multi-step journeys with conditions, delays and actions.

Analytics

Track opens, replies, conversions and revenue by campaign.

In Action

See it in a real conversation

This is how a government departments customer goes from question to checkout — automatically, in seconds.

10xhigher open rates than email

24/7instant AI responses

3xfaster response & resolution

↑more conversions & repeat orders

Gaptix AI online

How do I apply for a new ration card and what documents do I need?

Happy to help! For a new ration card you'll need proof of identity, address and family details. I'll share the full checklist and the application steps, and you can complete submission on the official portal.

Please send the checklist.

Sent 🗂️ Here's the document checklist and step-by-step guide. Once you apply, share your application number and I'll track the status for you here and remind you of any pending steps. Sensitive submissions stay on the official portal.

FAQ